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SUPPORT AND FAQS



SUPPORT AND FAQS

We hope that your experience with IGOGS.COM is as effortless as possible, however, we do acknowledge that questions may arise.


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Where is my order?
This is a question we frequently get asked to we put together a shipping guide here and you can track your order here. Please note customers are responsible for any customs and tax charges for their order. 

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What is my tracking number?
Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support.

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Ammendments and Cancellations

 If you need to makes changes to your order you will need to contact uswithin 24hrs of placing the order.  

We Can Change:
    - Your delivery details
    - Your name
    - Your email
    - Your phone number
Cancellations
    - You must contact us withing 24 hours.
    - We cannot cancel your order once it has already been shipped.  
    - You can view our full refund policy here.

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My Item Arrived Damaged

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please reach out with:
    - Your order number.
    - A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

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Contact us
If we still haven't managed to answer your question please feel free to contact us and we'll get back to within 24hrs :)

Don't Take Our Word For it! Here's What Our Customers Think:

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